Returns and Refunds Policy

At Dr. Pen EU, we want you to be completely satisfied with your skincare investment, which is why we offer a 30-day return window for all unused and unopened products. If your device is faulty or you have changed your mind, our team is here to ensure a smooth and professional resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Authorization.

• 2.
  Prepare the Package

  Ensure the device and all accessories are in their original, unopened packaging to qualify for a full refund due to hygiene regulations.

• 3.
  Ship to Service Center

  Affix the provided return label or use a tracked shipping service to send your item back to our European distribution hub.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the return, your refund will be processed back to your original payment method within 5-7 business days.